We would be happy to replace it for you and make sure that you receive a perfect watch.
1- Please see the link below to begin the returns process: http://www.originalgrain.com/pages/returns
2- We are going to be sending return shipping label and a box to return the damaged watch in. The box should arrive in 2-3 days.
3- Once you receive the empty box, please ship us just the damaged watch in the provided box.
2270 Camino Vida Roble Suite P
Carlsbad, CA 92011
4- Once we receive the watch at our warehouse we will process the return and have your replacement sent ASAP.