We are sorry to hear about the damaged watch. We would be happy to replace it for you as it is covered under our manufacturer's warranty. All movement issues are covered under our 12 month warranty.
Please see the link below to begin the returns process:
All returns must be in its original condition as it was received including the Original Grain box. Please allow us 1-3 business days for your return request to be approved.. Once your return request is approved you will receive an email with the address to ship your return to. Upon receiving your package at our warehouse we will process your return within 7-10 business days.